• We accept returns only for products purchased directly from our website. If you purchased our products from a third-party retailer, please refer to their return policy.
• To be eligible for a return, the product must be unused, unopened, and in its original packaging. Additionally, it must be returned within 15 days from the date of purchase.

• Prior Authorization: To initiate a return, you must contact our customer support team at [Customer Support Email] within the eligible return period. Please provide your order number, the reason for the return, and any relevant details.
• Return Confirmation: Once we receive your return request, we will review it and provide you with further instructions, including a return authorization number (RMA) and the return shipping address.
• Packaging and Shipment: Please ensure that the product is securely packaged to avoid any damage during transit. We recommend using a trackable shipping method for the return shipment and obtaining proof of shipment.
• Return Shipping Costs: You are responsible for all return shipping costs unless the return is due to our error or a defective product. In such cases, we will provide you with a prepaid shipping label.
• Refunds: Upon receiving and inspecting the returned product, we will process the refund within 15 days. The refund will be issued to the original payment method used for the purchase.

• For hygiene and safety reasons, we cannot accept returns for products that have been opened, used, or tampered with, unless they are defective or damaged upon arrival.
• We do not accept returns for gift cards or promotional items.

• We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item.
• Damaged or Defective Products a. If you receive a damaged or defective product, please contact our customer support team immediately at [Customer Support Email] with relevant details and supporting photographs, if applicable. We will provide further instructions and arrange for a replacement or refund.

If a package is refused or deemed undeliverable due to an incorrect or insufficient address provided by the customer, the return shipping costs, and any associated fees will be deducted from the refund amount.

• If you have any questions or concerns regarding our return policy, please contact our customer support team at [Customer Support Email]. We are here to assist you.
• Please note that this Return Policy is subject to change without prior notice. Please visit our website to review the most up-to-date policy before making a purchase.
• By purchasing products from our website, you acknowledge and agree to abide by the terms and conditions of this Return Policy.